From time to time less technical friends ask me to reinstall their Windows and applications. Usually this takes a couple of hours, but the last time I did this things went completely wrong with Microsoft Office 2010 Pro. The OS was a Windows XP SP3, all security updates with MSE as antivirus solution. After starting the setup the installer failed with a very helpful message “something went wrong”. Thanks a lot Microsoft!
Tried with Run as Administrator. Same thing, failed within seconds after I’ve clicked install. I quickly begin searching the net for Office install issues. Found that the log for the installer is located in the temp directory. To get there simply go to My Computer and in the address bar type %temp%. Look for files called setup*. After reading through the log files found that I had an ErrorCode 1603. Nice thing, very helpful. Search again for 1603, read countless threads on Microsoft site. Tons of bullshits, unrelated answers, you know the usual Microsoft support experience: you did something wrong, uninstall and install again and hope it will magically work this time. It didn’t work! I tried setting the security permissions on files to allow SYSTEM to modify anything on C:, ran as Administrator, got another copy of Office 2010, installed Windows Search 4.0.
The solution I’ve found from a friend of mine:
1) Delete everything in %temp%
2) Go to %appdata% and delete everything from Microsoft/Office
3) Delete everything from C:\Program Files\Microsoft Office
4) C:\Documents and Settings\All Users\Application Data delete everything related to Office
5) regedit and delete the keys for Office from HKEY_LOCAL_MACHINE\Software and HKEY_CURRENT_USER\Software
6) Finally start the installer as Administrator
Hopefully it will work for you, it was a very frustrating experience for me!